Warranties & Care Instructions

We stand behind the quality of our work with comprehensive warranties that give you peace of mind. Our warranty coverage reflects our confidence in the materials we use and the craftsmanship we deliver.

Frameless Shower Screen Warranty

5 Year Warranty Coverage All frameless shower screens come with our comprehensive 5-year warranty, demonstrating our commitment to quality and your satisfaction.

What is Covered?

  • Workmanship Guarantee: All goods will be free from defects arising from faulty workmanship or materials
  • Service Quality: Our services will be rendered with due care and skill
  • Manufacturing Defects: Coverage for any defects in materials or construction

What is Not Covered?

  • Products that are not maintained and cared for according to our guidelines
  • General wear and tear from normal use
  • Defects caused by misuse, abuse, or neglect
  • Unauthorized modification of goods
  • Damage from abnormal stress imposed on the goods due to:
    • Corrosive chemicals
    • Extreme heat and/or humidity
    • Excessive vibration or movements of buildings or foundations

Shower Screen Care & Maintenance

Weekly Cleaning Essential Proper maintenance is crucial for preserving your warranty and ensuring your shower screen looks its best for years to come.

Cleaning Instructions:

  • Apply cleaner: Use a reputable, ammonia-free glass cleaner or methylated spirits
  • Wipe technique: Clean in a circular motion with a clean, non-abrasive, lint-free cloth
  • Polish finish: Polish the surface with a clean lint-free cloth for streak-free results

Important Maintenance Tips:

  • Clean weekly minimum to remove soap stains which will etch and mark the glass if left uncleaned
  • Use a plastic squeegee to remove water and prevent water stains on glass
  • Special coatings: If your shower screen has glass protection applied, follow the supplier's directions to maintain warranty coverage

Polished Edge Mirrors & Splashbacks Warranty

12 Month Warranty Coverage Our polished edge mirrors and splashbacks are covered by a comprehensive 12-month warranty.

Mirror Care & Maintenance

Proper Care for Longevity Following these simple care instructions will keep your mirrors looking pristine and maintain warranty coverage.

Cleaning Instructions:

  • Apply cleaner: Use a reputable ammonia-free mirror glass cleaner or methylated spirits on a clean lint-free cloth
  • Cleaning technique: Wipe in a circular motion
  • Final polish: Polish with a clean, non-abrasive, lint-free cloth

Critical Care Requirements:

  • Protect edges: Keep moisture, water, and liquid cleaners away from the back edge of mirrors
  • Immediate drying: Dry any residue immediately to prevent warranty voiding
  • Adequate ventilation: Ensure proper ventilation in bathroom areas
  • Edge protection: Never allow cleaning products to contact the back edge of the mirror

Warranty Claims Process

Simple & Straightforward If you experience any issues covered under warranty, contact us immediately:

Contact Information:

Brisbane: 07 3085 4342
Sunshine Coast: 07 5353 6741
Gold Coast: 07 5609 8428
Email: michael@fssq.com.au

What to Include:
  • Original purchase/installation date
  • Description of the issue
  • Photos if possible
  • Confirmation that care instructions have been followed